We apologize for the service disruption occurring on the evening of 08 December, 2017. This was caused by a cascade of failures initiated during a routine credential rotation in the production environment. Due to an unanticipated side effect of the rotation, we were forced to restart all services, and during the startup process the API experienced elevated load. This created a bottleneck in the database, and slow queries which caused extremely high API response latency. Because the API was effectively unavailable, downstream resin.io services also experience partial outages.

We'd like to stress that not only will we be performing a thorough investigation into the root causes of this issue, we've also already applied mitigating improvements to avoid such an outage in the future, and all devices remained safely online during this time. No customer code (unless it was using our API in the application container) was affected.